I used to love online banking. But then my bank changed up their website and security, making account access harder to crack than then Pentagon.
Yes. I've locked myself out of my account--again. I can't count how many times this is, but I do know it is really starting to piss me the hell off. If you're going to have this sort of system in place, at least have online or phone support over the weekend. Now I have to wait until Monday to fix this crap--again.
And you know, if it was just me being an idiot, I'd own up to it. In fact, the first few times I locked my account, I assumed I was just a dumbass. But after a half dozen, I started thinking I can't be that stupid. So as an experiment, I changed my passwords and wrote them down exactly as I entered them. I still managed to lock myself out of my account. It would seem, even making a typo and getting access denied on the website just once dooms me to a lock out--even AFTER I go back and re-enter my information correctly. For awhile I thought it might be my browser just not playing nice, but using Firefox ends the same results. I just can't win.
So today, after locking up again, I sent two emails. One, for the bank people to unlock my damn account and call me about it, and two, to the feedback monkeys about how much I friggen HATE this new security system. I'm sure you all have ran into those tamper proof bottle caps. You know the ones where no one short of a hammer and semi can get open? That's how I feel about my online banking experience right about now.
So now I'm going to go back to wondering how much money I have in the bank.
Fun.
Posted by Zoso at August 12, 2007 08:50 AM